Duchess Concept respects your privacy. This Privacy Policy outlines the principles and practices applied when collecting and using information that you — our clients and prospective clients (hereinafter referred to as “you” and “your”) — provide to us in person, by phone, by mail, by email, or through our website www.rs.duchessconcept.com (hereinafter referred to as the “Website”).
The data controller is:
Vera Vojvodić PR Duchess Concept Belgrade
Belgrade, Republic of Serbia
Email: vera@duchessconcept.com
Duchess Concept may periodically update this Privacy Policy, and any changes will be published on this page. By using the Website, you confirm that you accept the terms of this Privacy Policy.
Collection and Use of Data
Some information is provided directly by you, while other information — such as your IP address — may be collected automatically when you use the Website and our services. You may voluntarily provide personal data related to the use of our services (hereinafter referred to as “Personal Data”).
Personal Data may include, but is not limited to:
contact information (name, surname, phone number, mailing address, and email address);
information relevant for the provision of services (preferences, reservation history, interests, and special travel-related requests);
information required to facilitate reservations with third-party suppliers.
In certain cases, payment information may be processed through secure electronic payment platforms. Duchess Concept does not store or retain credit card information.
We use this information in order to:
provide requested consulting and reservation services;
communicate with clients regarding their requests;
facilitate reservations with partners or suppliers;
improve the quality of our services and user experience;
comply with legal obligations.
Legal Basis for Data Processing
Your personal data may be processed on one or more of the following legal bases:
your consent;
performance of a contract or steps prior to entering into a contract;
legitimate interest in improving our services and operations;
compliance with legal obligations.
Sharing of Information
We may share your personal data with third parties only to the extent necessary to provide our services, including:
hotels;
destination partners (DMCs);
airlines or other transportation providers;
tour and activity operators;
technology partners providing payment processing services.
These third parties process personal data in accordance with their own privacy policies.
Cookies
Like most websites, we use cookies to improve your browsing experience. Cookies help customize the Website’s content and functionality. You may configure your browser to notify you when cookies are received and decide whether to accept them. Disabling cookies may limit certain functionalities of the Website.
Embedded Content from Other Websites
The Website may include embedded content from other websites (such as videos, images, or articles). Embedded content behaves in the same way as if you had visited the originating website directly. These websites may collect data about you, use cookies, and monitor your interaction with that content.
Analytics and Log Files
Like most websites, we use log files to monitor system activity. These files may include IP addresses, browser type, Internet service provider, and other technical information about the use of the Website. This information is used to analyze trends, administer the Website, and improve the user experience. For this purpose, we may use analytical tools such as Google Analytics.
Aggregated Data
In addition to personal information voluntarily provided by you, our Website automatically collects general statistical data about visitors (for example, number of visits, most viewed pages, and duration of visits). These data are anonymous and are used solely to analyze and improve the content and structure of the Website.
Data Retention
Personal data are retained only for as long as necessary to fulfill the purpose for which they were collected or as required to comply with legal obligations.
User Rights
In accordance with applicable data protection laws, you have the right to:
request access to your personal data;
request correction of inaccurate data;
request deletion of your personal data;
restrict processing of your personal data;
object to the processing of your personal data.
To exercise any of these rights, please contact us at:
hello@duchessconcept.com
Children and Minors
The Website is not intended for individuals under the age of 18. Duchess Concept does not knowingly collect personal data from minors. If we become aware that personal data from a minor have been collected without parental or guardian consent, such data will be deleted from our records.
Contact
If you have any questions regarding this Privacy Policy, or if you wish to modify or delete your personal data, please contact us at: hello@duchessconcept.com
Consent
By providing your personal data, you confirm that you have read and understood this Privacy Policy and agree to the processing of your data as described herein.
Language
This Privacy Policy is originally drafted in Serbian. The English version is provided for informational purposes only. In case of any inconsistency between the Serbian and English versions, the Serbian version shall prevail.
